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Frequently Asked Questions
General Questions
Most LuxRo pools take 8 to 12 weeks, weather dependent.
We provide an estimated timeline during quoting and keep you updated throughout the entire build.
Yes. All Australian pools require council approval and a compliant safety barrier.
We assist with the plans, engineering and all required documentation.
We service Brisbane Northside predominantly, and are also happy to travel to the Gold Coast and Sunshine Coast.
Design, customisation and turn key options
Yes. Every LuxRo pool is designed specifically for your space, lifestyle and budget.We assist with layout, steps, benches, depths, water features and finishes.
Yes. LuxRo Pools offers full turn key solutions including:
- Surrounds
- Paving or tiling
- Pool fencing
- Fencing compliance
Your project can be delivered completely finished and ready for use.
We offer a wide range including:
- Pebble interiors
- Glass bead interiors
- Fully tiled pools
- Custom step highlights
- Travertine, porcelain, granite and custom coping profiles
Costs and allowances
Standard inclusions typically cover:
- Engineering and plans
- Excavation
- Steel reinforcement
- Plumbing and pipework
- Concrete shell
- Interior finish
- Equipment pump, filter and chlorinator
- Handover kit and on site training
Potential additional costs may include:
- Rock excavation
- Limited or difficult access
- Electrical upgrades
- Fencing
- Landscaping
- Optional upgrades or custom features
A provisional sum is an allowance for work where the exact cost cannot be known until construction begins, typically excavation.
If actual costs vary from the allowance, the contract amount is adjusted accordingly.
Excavation and site prep
We excavate the pool to engineering specifications, including:
- Over dig for steel and concrete
- Plumbing trenches
- Shaping to match design and depth
If unexpected conditions arise such as rock, unstable soil or groundwater, we pause and consult you before proceeding.
We take care to minimise impact, however some disturbance is normal, including:
- Soil movement
- Minor surface damage
- Wear along access paths
Unavoidable construction related damages may be covered under contract terms.
No, unless access or safety requirements make it necessary.
As long as we have clear access, water and power, work can proceed without you being home.
Pool equipment and options
Standard equipment packages include:
- Variable speed or single speed pump
- Media or cartridge filter
- Salt or mineral chlorinator
- Skimmer
- LED lighting available
- Upgrades include automation systems, heat pumps and energy efficient options.
We can supply:
- Electric heat pumps
- Solar heating systems
- Gas heating options
- Heating systems are sized based on pool volume and intended usage.
Safety and compliance
Yes. A compliant safety barrier must be installed before handover and certification.
LuxRo can coordinate fencing, surrounds and compliance inspections as part of your turn key package.
Yes. We assist with the entire compliance process and work with your chosen certifier to ensure all requirements are met.
After completion
At handover we:
- Fill and balance the pool
- Test all equipment
- Provide on site operating and maintenance training
- Supply manuals, warranties and certificates
- Structural shell warranty (industry standard 6 to 7 years)
- Manufacturer equipment warranties
- Workmanship warranty as outlined in your contract
Contracts and payments
Progress payments are made at key construction stages.
A rough example only, with exact stages listed in your contract:
- Excavation
- Steel installation
- Concrete shell
- Tiling or surrounds
- Interior finish
- Practical completion
